Service
How do I sign up for membership?
Anyone over 14 can sign up for free. However, the company implements its own email authentication service for secure and accurate personal information security when signing up for membership. For membership registration, click the menu at the top of the screen, "Membership," and enter the applicable item on the membership application page before registering.
Is there a benefit if I sign up as a member?
If you sign up as a member, you will get coupons and you can apply for various events. There are many benefits, so please use them after signing up.
I'd like to change my membership information. What should I do?
You can modify it from the My Page → Modify Privacy menu.
Can I change my membership ID?
You cannot change your ID after signing up.
Can I sign up immediately after I leave the membership?
You can't re-subscribe within a week after leaving the membership.
I don't remember my ID and password.
You can check by email authentication through the ID and password finding menu.
How do I withdraw from my membership?
You can leave the birex Mall membership through the "Application for the withdrawal of members" menu after logging in. Please note that the reserves you have when you withdraw from the membership will be extinguished upon withdrawal.
What is your personal information after you leave the membership? - 1
※ After reading this answer, please read "What is your personal information after you leave the membership? - 2" Upon withdrawal from the membership, your information will be managed in accordance with the Birex Mall Personal Information Handling Policy under the Consumer Protection Act in e-commerce, etc. as follows for product return and A/S. ※ Privacy policy: retention and use of personal information - Customer's personal information will be destroyed when the purpose of collecting or receiving personal information is achieved as follows: However, if it is necessary to retain it for a certain period of time due to the verification of the obligatory relationship of rights related to the transaction as follows under the provisions of the relevant statutes, such as the Commercial Act, etc., it shall be retained for a certain period of time:
You can't leave the membership.
If the product you ordered is being shipped or processed for return, the withdrawal will not be processed, and you can process the withdrawal after all of your requests are completed.
How can I enter birex Mall?
■ Apply for entry 1. Access to PC homepage 2. Top left 'Apply for entry' or bottom 'Inquiry for entry/partnership' Choice 3. Select [Sell Now] ※ If you register the required documents correctly, the entry will be completed within 5 days.
How long is the customer center open?
he Customer Center is open 24 hours a day, 365 days a year by e-mail or 1:1 inquiry boards. However" answers are from 10a.m. to 19p.m. on weekdays. Saturday/Sunday, excluding holidays"
Is your personal information protected?
Birex Mall has introduced secure system Secure Socket Layer (SSL) encryption for your information security and secure transactions over the Internet. ※ Secure Socket Layer (SSL) is a security system that encrypts information in the communication between browsers and servers to protect the content of the information even if it is leaked through hacking during the Internet.
What is your personal information after you leave the membership? - 2
※ Please read "What is your personal information after you leave the membership? - 1" first. - In the case of membership information, consent shall be sought by specifying the purpose, period, and personal information items held in a certain prior term, such as withdrawal from membership or expulsion from membership. - Records on contract or withdrawal of subscription: Five years (Act on Consumer Protection in Electronic Commerce, etc - Records of payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.) - Records of consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.) - When collected for temporary purposes, such as surveys and events: when surveys, events, etc. are terminated - Records of identification: Six months (Act on Promotion of Information and Communication Network Utilization and Information Protection, etc.)
What are the BEST products made up of?
It consists of products recommended by MD and products highly preferred by customers.
What is the standard of product composition in the exhibition?
It consists of products designed for a certain purpose.
How can I inquire about the product?
For product-related inquiries, please use the product Q&A at the bottom of the product page to answer them, and you can also contact them through the 1:1 inquiry board of the customer center.
The product information is wrong, what should I do?
If you contact us via customer service email ([email protected]) or 1:1 inquiry board, we will check and correct the wrong product information.
Where can I check the answer after writing the product inquiry?
You can check the product inquiry in the path below. [My Page] → [1:1 Inquiry History] for answers
How long can I store it in my shopping cart?
You can store it in your shopping cart for 30 days. However, the price or sales conditions and inventory of the product may change, and it is difficult to purchase it if it is out of stock.
How do I get the product A/S?
Please contact the manufacturer's A/S center or contact our customer center email ([email protected]).
What is the coupon/point?
This refers to a certain amount of accumulation when purchasing or writing a review of a product.
How do I use points earned?
You can use the amount you have in the "reserves" on the order page. (However, depending on the product, there may be a restriction on the use of reserves.)
Is there an expiration date for points earned?
It's 12 months from the accumulated date. However, the reserves provided by some events are only available for the period specified in that event.
Where can I check the accumulated amount?
You can find the accumulated points in My Page → Point History.
How can I use the coupon?
You can use the coupon you want in the coupon selection box by product on the screen that appears when you click Lookup and Apply Coupon. (The coupon selection box shows only the coupons that you have available for the product.)
Can I apply multiple coupons to one product?
It depends on the coupon you received. It is possible for duplicate applicable coupons.
Is it possible to restore the coupon if I use the coupon and cancel or return the order?
"If you cancel your order using the coupon, your coupon will be automatically restored. However, if the coupon expires at the time of cancellation/return completion, the coupon will not be reissued."
Are there any conditions for using coupons?
"There are minimum usage conditions and discounts for each coupon. The coupon is only available if the price of the product exceeds the minimum terms of use, and the discount is only applicable to the maximum discount."
What kind of payment methods are there?
Birex Mall is a mall exclusively for members who own BIE coins on the birex exchange, and can be purchased only at the real-time BIE coin market price.
How can I buy the product with BIE coins?
The number of BIE coins to be paid is automatically calculated according to the product price (USD) and the real-time price of BIE coins on the birex exchange. The number of BIE coins on the birex exchange is automatically linked to the "BIE Send Platform BIE Retention" of sending/receiving Birexmall MyPage BIE Wallet, fill in the number of BIE coins and click "Send" to check "BIE Receive Wallet BIE Retention" before purchasing.
What is the BIE coin?
Birex Exchange's own coin (virtual asset) issued for use in daily life.
What is the purchasing grade?
Grades acquired by birex Exchange regulations are shared in birex Mall, and points earned are applied differently depending on the grade.
What are the benefits of purchasing products at the membership mall?
The products in the membership mall have the benefit of being applied points depending on the membership level.
What is the name of the delivery address when registering "Select Shipping Destination"?
What is the name of the shipping destination? Home, company...You can fill out the names separately.
How many healthy foods can I buy overseas?
Up to 6 bottles of health functional food can be purchased, and if the duty-free customs clearance is exceeded, it can be discarded by customs.
What is the standard for self-consumption (personal use) when purchasing directly from overseas?
Even if you purchase goods within the tax-free range, you will be charged customs and additional taxes regardless of the purchase amount if you exceed the self-use (personal use) recognition criteria. You must purchase items that have standards for self-use recognition below the standard for self-use recognition. (e.g., rice, honey, flour, spices, etc.) If more than 5 kg, perfume: over 60 ml, excess of self-use will be discarded. Please refer to the Customs Service website for more details. Link: http://www.customs.go.kr
Is there a limit to the quantity that one person can purchase?
You can check the maximum number of purchases per person for each product. Please note that the maximum purchase quantity may vary by product.
Can I see all the orders so far?
[My Page] → [Full Order History].
How much is the shipping cost of the product?
Shipping charges vary depending on the product, depending on the type of product (volume, weight) and the terms of the contract between the seller and the courier. You can check the shipping cost of the product you want on the product details page. ※Additional shipping charges may incur for delivery to islands/mountain areas, which is at the buyer's expense. ※Overseas direct purchase is subject to overseas delivery regulations.
Can I ship various products in batches?
Bundled delivery may be possible for the same seller's products, but because of the nature of the product, bundled delivery may not be possible, so please refer to the product details page. ※ However, even with the same seller's product, bundled delivery is not possible if the order number is different.
Please tell me about the free shipping conditions.
Free shipping varies by product or event timing. Free shipping conditions can be found on the product details page. Each product has a different free delivery condition / Domestic delivery will be free if it's over 50,000 won. However, overseas delivery is excluded. / According to the overseas delivery regulations.
How many days does it take to ship the product in Korea?
It will take 2~3 days for domestic delivery products after confirmation of payment. However, it takes an additional 1~2 days for islands/mountains.
How many days does it take to ship the goods I ordered from overseas?
It takes at least 10 to 30 days depending on the country and product type. Example of delivery route: Purchase directly from overseas → Complete delivery application → Track delivery to local country → Arrival at delivery agency → Departure from local country → Domestic import customs → Track domestic delivery → Receive product
Where and how do I get the personal customs code used for overseas direct purchase orders?
The personal customs clearance code is a 13-digit sign used instead of the resident registration number to prevent personal information from leaking when reporting the import of personal items. This is a unique number for personal identification and will be granted immediately upon application by the Customs Service system. You can use the sign you have been granted once over and over again. If the 'buyer' and 'receiver' are different when ordering, the personal customs clearance code must be entered as the information of the 'receiver'. ■ Issue Personal Customs Clearance Code (DAT System) - PC Version Site Shortcut (Click) - Mobile Version Site Shortcut (Click)
What is the customs clearance procedure?
■ Customs Clearance Procedures 1. Import report to customs when goods arrive in Korea 2. Customs inspection/examination (product inspection, document submission inspection, computer screen inspection, etc.) 3. If there is no problem with the inspection/examination result, 'Custom clearance completed' processing 4. Deliver the product to the courier and start shipping in Korea. ※ Food/Health functional food products take longer because they report food quarantine or animal quarantine to the Ministry of Food and Drug Safety and receive the results and report import to customs.
What is the standard for adding tariffs?
Customs clearance will be subject to a customs tax if the 'total purchase amount of overseas goods' entered at the same time exceeds $150 ($). Customs and VAT will be incurred on the basis of port entry (domestic arrival date) rather than order date, so there is a possibility that the purchase amount will be combined if multiple orders under the name of one consignee are cleared on the same day. It is recommended that you place an order with a period of 5 days per order (on weekdays). ■ For agricultural and fisheries foods, if the total purchase amount is less than $150 ($) but exceeds the kg limit on self-consumption. (e.g., for agricultural and fisheries foods such as rice, oatmeal, flour, honey and spam, only pass within 5 kg) ※ It's called a customs tax by combining tariffs and VAT. ※ Please check the Customs Service website (click) for detailed criteria.
Can I purchase products by overseas purchase agency without entering personal customs clearance code?
You can purchase products by overseas purchase agency without entering your own customs code. However, if you need to authenticate yourself during the import clearance process, the customs office will contact you. Accurate 'Name of Recipient' and 'Personal Information of Recipient' to Customs Office (Select 1 out of personal customs clearance code, resident registration number, and passport number) If you submit your own certification, normal customs clearance will proceed.
I was informed by the Korea Customs Service that customs clearance is not possible. What should I do? - 1
If customs clearance is not possible, the customs office will contact you. If you are contacted and take no action, the goods will be disposed of automatically. Please note that customs clearance is not possible as below. ■ Customs clearance is not possible 1. Personal Customs Clearance Code Error The customs clearance will proceed only after submitting the correct 'name of the recipient' and 'Person's personal information (choose 1 out of personal customs code, resident registration number and passport number) to the customs office.
How can I check the import clearance details?
Customs clearance information for overseas direct purchase products can be easily checked by anyone through personal customs clearance code or resident registration number on the Korea Customs Service website (www.customs.go.kr). ■Inquiry on customs clearance details - After accessing the Korea Customs Service [Customs administration information] → [Personal goods] → [Overseas direct purchase here] - Inquiry on customs clearance information of overseas direct purchase
I'd like to know the location of the product being shipped.
You can check the delivery status easily and quickly at Birex Mall. You can check the expected delivery date and delivery start message in the text and notification details (App push). ■ Check the delivery status [My Page] → [Delivery Check]
Can I specify the delivery date and time?
It is difficult to specify the delivery date and visit time because the delivery of the product may vary depending on the inventory, delivery preparation period, delivery route, and delivery volume of the courier.
I'd like to change the delivery address after paying for the product.
If you have just completed the payment after ordering, you can change the shipping destination on [My Page]. However, you can only set one shipment per order number. ■ Change Shipping Destination 1. [My Page] → [Manage Shipping Destination] → [View Order Details] 2. Click Change Shipping Destination
I'd like to know why the delivery of the product is delayed.
The reason for the delay in delivery is as follows. 1) Error entering buyer's order information: If the recipient's contact number and address are incorrectly entered at the time of order 2) Delayed processing of seller delivery - It takes time to identify or secure inventory. - Holidays and holidays delay processing - Mis-delivery due to seller's mistake 3) Delivery delay by courier - Delivery is delayed due to excessive volume of delivery due to holidays - Delivery is delayed due to loss or damage of the delivery item
I bought the product, but only part of it was delivered.
If the product is missing, you can get the product back through exchange, return it, and get a refund. ■ If you miss a seller's delivery, contact the seller directly to quickly resolve the problem. Product page → Shipping/Exchange/Return Notice → Contact the seller on the lowermost [Seller Information section]
What should I do if the product is damaged and delivered?
If the product is damaged and delivered, you can apply for an exchange or return. However, only the same product as the purchased product can be exchanged. If the color and size cannot be changed, please return the product and purchase it again.
The product that I ordered was delivered differently. - 1
※ After reading this answer, please read " The product that I ordered was delivered differently. - 2" If the product you received is different from the product you ordered, you can apply for exchange or return from My Office. ■ To exchange 1. My Page → Click [Request Exchange] in the order list → Select quantity/reason of exchange 2. Check and change the shipping information of the place of recovery/exchange product receipt 3. Send an exchange product to the seller after the product arrives to the seller. ※ When you register for an exchange, the courier will visit you within 2 to 5 days to collect the product. ※ It takes up to 7-10 days from the exchange receipt to the delivery of the exchange product. However, international shipping takes additional time depending on the product. ※ If it is not an exchange due to a product problem, you will be charged for the exchange.
Can't I change the shipping destination during delivery?
If the product has already departed and is being shipped, the shipping destination cannot be changed.
I haven't received the product I ordered yet, but the delivery status says 'delivery completed'.
The system delivery situation and the actual delivery situation may not match. 1. Check where you can receive it by proxy (security office, neighborhood, convenience store nearby, etc.). 2. If you haven't received the product yet, please contact our customer service center email ([email protected]).
The product that I ordered was delivered differently.
Exchange processing is possible through My Page → Delivery Location Management → Exchange Request Menu.
Can't I get holiday delivery?
Delivery is not possible on weekends and holidays due to the closure of the shipping company (delivery company, partner company).
Can I specify the delivery time?
It is difficult to specify the time in advance because the delivery of the goods varies from country to country.
I was informed by the Korea Customs Service that customs clearance is not possible. What should I do? - 2
2. Exceeded personal purchase quantity Exceeded quantity Customs Clearance Act does not allow customs clearance for excess quantity if the product group has limited personal purchase quantity. According to the customs office's guidance, 'Split Disposal Application' for the excess quantity must be made, and after the split disposal, the rest of the goods will be subject to normal customs clearance. We recommend that you place an order with a period of about 3 days per order (on weekdays) as multiple orders under one recipient's name may be added to customs clearance on the same day. 3. Purchasing products containing prohibited ingredients for customs clearance is not allowed, and the customs office must follow the instructions of the customs office to file a "division disposal application" for products containing prohibited ingredients. After the split disposal, normal customs clearance will be carried out for the rest of the goods.
The product that I ordered was delivered differently. - 2
※ Please read “The product that I ordered was delivered differently. – 1” first. ■ To return 1. My Page → Click [Return Request] from the order list → Select the number of returns/reason for return 2. Select [product collection status] of the return product 3. Authorize the product after it arrives to the seller → Return completed ※ You can check the expected refund amount excluding the return fee on the Return Receipt screen.
I want to cancel the product, what should I do?
In the "deposit scheduled" or "deposit confirmation" stages, you can cancel immediately, and in the "preparing delivery" state, you can request cancellation only through the customer center email ([email protected]) or 1:1 inquiry board.
I canceled my order, how can I get a refund?
Depending on the delivery method and country, the refund period may vary slightly. If it has not been delivered: It will take 2~3 days after applying for a refund. If the delivery is completed: It will take 2–3 days after receiving the recovered product. However, Saturday/Sunday and holidays are excluded
Who pays for the shipping fee when exchanging or returning?
If you exchange/return a product due to a defect or misdelivery, the shipping cost will be borne by your partner or Birex Mall. You will be charged if you apply for an exchange/return based on your input errors and subjective complaints (size, color, material, etc.).
How should I send the product when I return it?
If you receive the return of the delivered product, the partner company will collect the package. If you pack the product in advance, The delivery man can deliver it to you when he visits. The refund will be processed after the product is received by the partner company or the logistics team and inspected.
How can I pay for the return/exchange?
If you request an exchange or return from an order/delivery inquiry, you can request a refund or deposit the shipping cost directly to your partner company. (However, payment may not be possible depending on the type of product.)
Is there a case where exchange/return is not possible?
1. If there is no problem with the product, but 7 days have elapsed from the date of receipt of the product. 2. When a sealed product is opened (makeup, beauty, etc.) 3. If home appliances are opened, installed, and used 4. If you have already installed it by requesting customization yourself (Cancellation may not be possible even if it is in production) 5. If the hologram of the product with the hologram is removed. 6. If you have washed or repaired clothes, curtains, etc. *Returns or exchanges may not be possible depending on the characteristics under the other types of products, and please note that they are listed on the product page.
When do I take the product if I request a return?
The returned product will be recovered within 5 to 7 business days on average. (However, please understand that it may be delayed depending on the delivery company's volume.) Please keep the return note until the normal refund is processed.
Can I exchange or return all products?
1. When returning or exchanging a simple change of mind: You can request a return within seven days of receiving the product, and you can pay the shipping fee directly from the [order delivery inquiry] menu. (If payment is not possible, please contact Birex Mall Customer Center at [email protected].) 2. When returning or exchanging product defects or misdelivery: Shipping costs shall be borne by partner companies or Byrex Mall. (Please contact Byrex Mall Customer Center at [email protected]) However, it may not be possible to return or exchange custom-made, installed products, records, books, etc., or products that cannot be re-sold due to your carelessness.
I applied for an exchange, but I got a call that the product is out of stock. How does it work?
If the product is out of stock after receiving the exchange, we will refund the product amount after returning the recovered product. The exchange fee enclosed for the exchange will be treated as a return fee and the product will be refunded in full.
The product was canceled because it was out of stock.
If the order is out of stock due to a lack of stock, such as delayed warehousing or discontinued, an order cancellation message will be sent. In this case, when the cancellation approval is completed, the refund will be made by the original payment method.
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